Cancellations and withdrawal

Withdrawal from the contract (consumers)

Sending through this page is not available right now. Send your withdrawal statement to [email protected] or by post to ULIX d.o.o., Miramarska 26, 10000 Zagreb. Include your full name, email and booking reference.

How to send a notice

You can always send a notice of cancellation, withdrawal or correction in writing to [email protected] or by post to ULIX d.o.o., Miramarska 26, 10000 Zagreb, Croatia. These two routes are always available.

For a consumer's withdrawal, this page may also offer a form. It is available only when it is switched on. If the page says that sending through it is unavailable, or the form does not work, send your notice by email or post. There is no form on the page for cancelling or correcting a booking.

Include the booking reference shown in your confirmation, your full name and the email you used to book. Say whether you want to withdraw from the contract, cancel the booking or correct a detail, and which one.

Consumer withdrawal within 14 days

If you are a consumer, the law gives you the right to withdraw from a contract for a service within 14 calendar days of the day the contract was concluded, without giving a reason (Article 79 of the Consumer Protection Act, Zakon o zaštiti potrošača: https://narodne-novine.nn.hr/clanci/sluzbeni/2022_02_19_203.html). The contract is concluded when the site successfully confirms your booking, so the period runs from that day.

To withdraw, send an unequivocal statement (Article 81). Use the form on this page if it is available, or write to [email protected] or by post to ULIX d.o.o., Miramarska 26, 10000 Zagreb, Croatia. You can write the statement in your own words. The template below is optional.

Withdrawing through this page

When the form is switched on, you enter your full name, the email used for the booking, the booking reference and the text of your statement, then review it. Nothing is sent until you confirm. The booking reference and the email must match a saved booking.

We save the statement with your name, email, booking reference, page language and the time you sent it. You then get a confirmation of receipt. We send it to the email you entered, and you can also download it as a text file. If you do not get the confirmation, send your statement by email or post as well.

The confirmation of receipt only confirms that we received the statement. It does not decide whether the right of withdrawal applies to your booking, and it does not promise any payment or refund. Sending a statement does not by itself change the state of your booking in our system, and the organiser reviews the statements received. This does not affect your statutory right of withdrawal.

Withdrawal statement template

Title: Statement of withdrawal from the contract

Addressee: ULIX d.o.o., Miramarska 26, 10000 Zagreb, Croatia, [email protected]

Consumer's full name: enter your full name

Consumer's address: enter your address

Booking reference: enter the reference from your confirmation

Date the contract was concluded, or the booking date: enter the date

Statement: I hereby withdraw from the contract for attending the ZagrebAI event for the booking with the reference stated above.

Date: enter the date you send the statement

Signature: only if you send the statement on paper

Refund

If you are a consumer and validly withdraw from the contract, and you have already paid something, the organiser must refund everything received without undue delay and no later than 14 days from the day it received your statement of withdrawal (Article 83). The refund is made by the same means of payment you used, unless we expressly agree otherwise, and without any fee for the refund. This is a legal obligation, not a favour we choose to give.

Booking for a company or professional activity

The law gives the right to withdraw to consumers, meaning people who conclude a contract outside their trade, business, craft or profession. If you book for a company or a trade, or as part of your professional activity, you are not a consumer, so that statutory right does not apply to you.

The form asks for a company, but entering one does not decide whether you are a consumer. If you are not sure, send us a notice and we will look at your case individually. Any other rights you have under the law are not limited by this.

Exceptions and loss of the right to withdraw

The law provides exceptions to the right of withdrawal (Article 86). We do not exclude the right to withdraw in advance, for example merely because the event takes place on a specific date. Whether an exception applies is judged under the law in each individual case.

A consumer can lose the right to withdraw only if the legal conditions are met. They include that the service has been fully performed and that performance began with your express prior consent and your acknowledgement that you lose the right to withdraw as a result. The checkbox on the booking form only confirms that you have read the privacy notice. The button Reservation with obligation to pay is not that consent or that acknowledgement either, and the site does not currently ask for another one.

If the organiser cancels the event

If the organiser cancels the event or does not carry it out, these terms do not exclude a refund or any other right the law gives you.

Requests outside your legal rights

If you want to cancel or change a booking beyond the rights the law gives you, send a request to the same addresses. We consider each such request individually, but we do not promise to accept it.

Correcting details

To correct a name, email or other booking detail, ask in the same way. Your rights about personal data are described in the privacy notice: https://zagrebai.com/en/privacy/

Complaints

If you are not satisfied, you can send a complaint in writing. How to do so is described on the Contact and complaints page: https://zagrebai.com/en/contact/